We’re here to help with questions about products, orders, shipping, payments, returns, and other matters related to your shopping experience at my store.
Customer Support
For assistance, you can contact our support team using either of the following methods:
Email: support@flivelyorla.shop
Phone: +1 347-749-0210
For questions about an existing order, please include your order number so we can identify the relevant purchase more efficiently.
Support Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
Messages received outside these hours will be reviewed as soon as reasonably possible during the next available support period.
Product Questions
If you need additional information about a product before ordering, feel free to contact us.
When reaching out, including the product name or the product page information you are referring to can help us provide a more useful response.
Order Assistance
We can assist with general questions concerning:
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Order status
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Product information
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Shipping and delivery
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Tracking details
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Payment concerns
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Order cancellations
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Returns
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Exchanges
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Refunds
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Damaged merchandise
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Incorrect or incomplete orders
Please provide your order number whenever your question relates to a specific purchase.
Shipping Questions
If you are looking for an update about your shipment, please provide your order number and tracking number when available.
Our team can review the shipment information available to us and help explain the current status.
Delivery Problems
If a package appears delayed, cannot be located, or is shown as delivered but has not been received, please contact us.
Providing the tracking information and order number will help us review the situation.
Damaged Merchandise
If your order arrives damaged, please contact us promptly.
We recommend keeping the product, shipping box, packaging materials, and shipping label until the issue has been reviewed.
Photographs may be requested to help us understand the condition of the shipment.
Incorrect or Missing Products
If you receive a product that is different from what you ordered or discover that an expected item is missing, please contact us before returning anything.
Send us your order number and a description of the issue. We will review the information and provide the appropriate next steps.
Return and Refund Assistance
If you would like to return an eligible product or request a refund, please contact our support team before sending merchandise back.
We will review your request according to our Refund & Return Policy and provide return instructions when applicable.
Please do not send a return to our business address unless our support team specifically instructs you to do so.
Order Cancellation
If you need to cancel an order, contact us as quickly as possible after placing it.
We may be able to cancel an order before it has entered fulfillment or shipment.
Once an order has been dispatched, cancellation may no longer be available.
Payment Support
If you have questions about a payment, declined transaction, duplicate charge, or refund, please contact us with the relevant order information.
For security purposes, never send complete payment card numbers, security codes, passwords, or other sensitive financial credentials by email.
Privacy Questions
Questions concerning the handling of personal information or privacy requests can also be directed to our support team.
Please clearly describe the nature of your request so that we can determine how best to assist you.
What to Include in Your Message
For faster assistance with an order-related matter, please consider including:
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Order number
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Name used at checkout
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Email address associated with the order
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Product name
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Tracking number, if available
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Description of the issue
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Photos or other relevant information, when appropriate
Please do not include unnecessary confidential information.
Business Contact Information
my store
220 Hollywood Ave
Bronx, NY 10465
United States
Phone: +1 347-749-0210
Email: support@flivelyorla.shop
The address above is provided as our business contact information. Product returns should only be sent to an address specifically provided through our return instructions.
General Feedback
We welcome feedback about your experience with our website, products, ordering process, and customer support.
If you encounter a problem or have a suggestion, please contact us and provide enough information for our team to understand the situation.
We’re Ready to Assist
Whether you have a question before making a purchase or need help after receiving an order, our support team is available through the contact methods above.
Thank you for choosing my store.