At my store, protecting personal information is an important part of maintaining a trustworthy online shopping experience. This Privacy Policy describes what information may be collected when you visit or use our website, why we use it, and the choices that may be available to you.
Information Covered by This Policy
This policy applies to personal information that may be collected when you:
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Browse our website
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Create or use an account, where available
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Place an order
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Complete checkout
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Contact customer service
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Request a return or refund
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Subscribe to communications
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Interact with our website or marketing features
Details You May Provide
Depending on how you interact with my store, we may collect information that you voluntarily submit.
This may include:
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Name
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Email address
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Telephone number
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Billing address
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Shipping address
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Order information
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Product selections
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Customer service messages
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Information provided when requesting a return or refund
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Other information you choose to provide
We do not ask customers to provide information that is unrelated to the service or transaction being requested.
Information Generated During Website Visits
When you visit our website, certain information may be collected automatically through Shopify, our website technologies, or service providers.
This may include:
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IP address
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Browser information
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Device type
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Operating system
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Language settings
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Referring website
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Pages visited
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General browsing activity
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Cookie or similar identifiers
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Interaction information
This type of information can help us maintain website functionality, understand general visitor activity, and identify technical or security problems.
Information Related to Orders
When you purchase from my store, we maintain information associated with the transaction.
Depending on the transaction, this may include the order number, products purchased, order value, payment status, delivery details, and communications relating to the purchase.
This information allows us to fulfill orders and provide appropriate after-sales assistance.
Why We Use Personal Information
Information may be used for legitimate business and service purposes, including:
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Completing purchases
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Processing and confirming orders
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Arranging delivery
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Providing tracking information
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Responding to customer inquiries
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Managing returns and refunds
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Maintaining business records
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Detecting potentially fraudulent transactions
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Protecting our website and systems
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Improving products and website functionality
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Understanding customer interactions
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Providing marketing where permitted
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Meeting applicable legal obligations
Payment-Related Information
Payments made through our checkout may be handled by Shopify and third-party payment processors.
Payment providers may process sensitive financial credentials directly in accordance with their own security practices and policies.
For your protection, please do not send complete payment card numbers, card security codes, banking passwords, or other confidential payment credentials to us by email.
Cookies and Website Technologies
Our website may use cookies and comparable technologies.
These technologies may be used to:
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Keep essential website functions operating
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Remember certain preferences
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Maintain security
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Understand website usage
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Measure performance
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Support marketing activities
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Analyze interactions with our website
Some technologies may be provided or managed by third-party service providers.
Managing Cookies
Most modern web browsers provide settings for managing cookies.
Depending on your browser, you may be able to delete existing cookies or prevent certain cookies from being stored.
Restricting cookies may affect the availability or performance of some website features.
Analytics and Measurement
We may use analytics tools to obtain information about general website usage.
Analytics can help us understand traffic patterns, page performance, visitor interactions, and technical issues.
The information generated through these services may be processed by the relevant provider according to its own privacy practices.
Advertising Technologies
Where applicable, my store may use advertising technologies from third-party platforms.
These technologies may help us measure advertising effectiveness, understand visits that originate from advertisements, or present advertisements based on previous website interactions.
For example, Google advertising services may use cookies or similar technologies for functions such as remarketing and conversion measurement.
Marketing Messages
If you voluntarily sign up to receive promotional communications, we may use the information you provide to send store-related marketing messages.
Marketing communications may include information about products, promotions, or other store updates.
Where required, promotional messages will include an appropriate method for opting out.
Opting out of marketing communications does not necessarily stop transactional communications relating to an existing order.
Order and Service Communications
We may contact customers when communication is necessary to complete or support a transaction.
Examples include:
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Order confirmations
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Shipment notifications
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Delivery updates
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Customer service responses
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Return instructions
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Refund information
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Important order-related notices
These communications may continue even if a customer has opted out of promotional messages.
When Information May Be Shared
We may disclose relevant information to companies or individuals that provide services necessary to operate my store.
These may include:
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Shopify
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Payment processors
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Shipping carriers
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Fulfillment providers
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Website technology providers
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Customer support providers
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Analytics services
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Advertising providers
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Fraud prevention services
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Professional advisers
The information shared will generally be limited to what is reasonably necessary for the relevant service.
Legal and Security Disclosures
We may disclose personal information when reasonably necessary to:
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Comply with applicable law
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Respond to lawful legal requests
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Protect our rights or property
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Investigate suspected fraud
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Prevent security incidents
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Enforce our policies or agreements
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Protect customers or other individuals
Business Transactions
If my store undergoes a business transaction such as a sale, merger, acquisition, restructuring, or transfer of assets, information associated with the business may be transferred as part of that transaction where legally permitted.
Any applicable privacy obligations will continue to apply to the information.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods to satisfy accounting, tax, legal, fraud prevention, dispute resolution, or other legitimate business requirements.
Data Security
We use reasonable measures designed to protect information from unauthorized access, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their devices and account information.
Privacy Rights and Choices
Depending on where you live and which privacy laws apply, you may have certain rights regarding personal information.
These may include the right to:
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Request access to personal information
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Request correction of inaccurate information
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Request deletion of certain information
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Ask how information is being used
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Object to certain processing
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Request restrictions on certain processing
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Withdraw consent where applicable
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Opt out of certain marketing activities
Some requests may be subject to legal exceptions or identity verification requirements.
California Privacy Rights
California residents may have additional privacy rights under applicable California privacy laws.
Depending on the circumstances, these may include rights to request access to or deletion of certain personal information, correction of information, and applicable opt-out rights.
We will handle verified requests in accordance with applicable law.
Children's Privacy
Our website is not intended to knowingly collect personal information from children who are not legally permitted to provide such information.
If you believe that a child has submitted personal information through our website, please contact us so that we can review the matter and take appropriate action where required.
Third-Party Websites
Our website may contain links or connections to websites and services operated by third parties.
Those external services may collect and use information according to their own privacy policies.
We encourage customers to review the privacy practices of any third-party website before providing personal information.
Changes to This Privacy Policy
We may revise this Privacy Policy when necessary to reflect changes in our business, website, technology, service providers, or applicable legal requirements.
Any updated version will be published on this page.
Contact Us About Privacy
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:
my store
220 Hollywood Ave
Bronx, NY 10465
United States
Phone: +1 347-749-0210
Email: support@flivelyorla.shop
Please describe your request clearly and provide enough information for us to understand the nature of your inquiry.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to review and respond to privacy inquiries received during our regular support hours.