At my store, we understand that an online purchase may not always work out as expected. This policy explains the conditions and process for requesting a return, exchange, or refund for an eligible order.
Return Eligibility
Customers may request a return within 30 calendar days from the date the order is delivered.
For eligible merchandise, a customer may request a return even when there is no specific product issue or defect.
All returns remain subject to the applicable product condition requirements and exclusions described below.
How to Request a Return
Please contact our customer support team before sending any merchandise back.
When submitting a return request, please provide:
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Order number
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Name used for the purchase
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Email address associated with the order
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Product name
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Reason for the request, if applicable
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Relevant photographs or other information when requested
After reviewing the request, we will provide return instructions when the order qualifies.
Condition of Returned Products
To be eligible for a standard return, merchandise should generally be returned in substantially the same condition in which it was received.
Where reasonably available, please include:
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Original product packaging
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Accessories and included components
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Manuals or documentation
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Other materials supplied with the product
Products that have been significantly used, modified, damaged, or altered after delivery may not qualify for a standard return.
Items With Special Return Restrictions
Certain merchandise may be excluded from standard change-of-mind returns.
Examples may include:
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Personalized or made-to-order merchandise
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Products identified as final sale or non-returnable
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Gift cards
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Certain opened personal-care or hygiene-sensitive products
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Items that cannot reasonably be resold because of their condition
Any applicable product-specific restriction will be disclosed where appropriate.
Return Review Process
Once an approved return is received at the designated return location, the merchandise may be inspected.
The review may confirm the product condition, included components, and whether the returned merchandise corresponds to the original order.
We will determine the applicable resolution after the review is completed.
Change-of-Mind Returns
If you simply decide that a product is no longer needed, an eligible return may still be requested within the 30-day return period.
The merchandise must satisfy the applicable return conditions.
Any return-shipping responsibility for a customer-preference return will be handled according to the circumstances described in this policy and applicable law.
Damaged Products
If merchandise arrives damaged, please contact us as soon as reasonably possible.
Please keep the damaged item and all original shipping materials.
We may request photographs showing the product, packaging, shipping label, or damage so that the situation can be properly reviewed.
Defective Products
If an item does not function as reasonably expected or appears to have a manufacturing or product defect, contact our support team with details of the issue.
Depending on the circumstances, we may arrange an exchange, replacement, or refund where appropriate.
Wrong Product Received
If the merchandise delivered does not match the product ordered, please notify us before returning it.
Provide the order number and information about the item received.
We will review the order and provide the appropriate return or replacement instructions.
Missing Components
If an item arrives without an expected component, accessory, or part, please contact us before disposing of the packaging.
We may request photographs or other details to help identify what is missing and determine the appropriate solution.
Exchange Requests
An exchange may be available for eligible merchandise when a suitable replacement is in stock.
The replacement item must be available and the original product must satisfy the applicable return requirements.
If an appropriate replacement cannot be provided, an eligible refund may be offered instead.
Return Shipping
When a return is approved because an item was damaged, defective, incorrect, or otherwise covered by an applicable store remedy, we will provide appropriate instructions regarding return shipping.
For a return requested solely because the customer changed their mind, return-shipping costs may be the customer's responsibility unless otherwise required by applicable law.
Return Tracking
If you are instructed to return an item, we recommend using a shipping service that provides tracking.
Please retain your shipping receipt and tracking information until the return has been completed.
This information may be needed if a returned package is delayed or cannot be located.
Refund Approval
A refund will be processed after the applicable return has been received and reviewed, unless another resolution has been agreed upon.
Approved refunds are generally issued to the original payment method used for the order.
We do not normally redirect refunds to a different card, account, or payment method.
Refund Timing
After we authorize and process an approved refund, please allow approximately 5–10 business days for the funds to appear in your account.
The time required for the credit to become available is determined in part by your bank, card issuer, or payment provider.
Original Shipping Charges
If a refund is approved, the treatment of any original shipping charges will depend on the reason for the return, the applicable order terms, and requirements of applicable law.
Where a shipping charge is eligible for reimbursement, it will be handled as part of the applicable refund.
Orders Cancelled Before Shipment
If you wish to cancel an order, please contact us promptly after placing it.
We will make reasonable efforts to cancel the order before it enters fulfillment or is handed to the shipping carrier.
If the order has already been shipped, cancellation may no longer be available and the normal return process may apply.
Orders That Cannot Be Fulfilled
If my store cannot fulfill a paid order because the purchased product becomes unavailable or another legitimate fulfillment issue occurs, we may cancel the affected order.
If payment has already been collected, an applicable refund will generally be issued to the original payment method.
Late Return Requests
Return requests should be submitted within 30 calendar days after delivery.
Requests submitted after this period may not qualify for a standard return unless required by applicable law or otherwise approved by my store.
Return Not Approved
If a returned item does not meet the applicable return conditions, we may be unable to issue a standard refund or exchange.
Where appropriate, we may contact the customer regarding the available options.
Legal Consumer Rights
This policy describes our standard return and refund procedures and does not limit any consumer rights, statutory warranties, or other protections that cannot legally be excluded or restricted.
Where applicable law provides additional rights, those rights remain unaffected by this policy.
Policy Changes
We may update this Refund & Return Policy when our business practices, products, services, or legal obligations change.
The current version published on our website will apply to future purchases, subject to applicable law.
Contact Information
For questions concerning returns, exchanges, damaged merchandise, cancellations, or refunds, please contact:
my store
220 Hollywood Ave
Bronx, NY 10465
United States
Phone: +1 347-749-0210
Email: support@flivelyorla.shop
Please include your order number when contacting us about a specific purchase.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to review and respond to customer requests received during our regular support hours.