At my store, we want the checkout process to be simple and transparent. This Payment Policy explains how payments are accepted, processed, verified, and refunded when you place an order through our website.
Payment Options
The payment methods available for your purchase will be displayed at checkout.
Depending on availability, my store may accept major credit and debit cards, including:
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Visa
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Mastercard
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American Express
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Discover
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JCB
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Diners Club
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Maestro
Additional payment methods may appear at checkout when supported by our payment providers.
Transaction Currency
Our online store generally displays prices and processes purchases in U.S. dollars (USD).
If your payment account uses another currency, your bank or card issuer may convert the transaction according to its own exchange rate.
Any foreign exchange or international transaction fees charged by your financial institution are the responsibility of the customer.
Checkout Review
Before submitting payment, please review the information shown on the checkout page.
This may include:
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Products selected
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Quantity
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Product price
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Discounts
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Applicable taxes
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Shipping charges, when applicable
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Final amount due
Once the payment is submitted, an order may begin processing and changes may not always be possible.
Payment Processing
Payment is generally authorized or processed when an order is submitted through our checkout.
Payment processing may be performed by Shopify and independent payment service providers.
These providers may apply their own security checks, authorization procedures, and transaction requirements.
Authorization Holds
Your bank or card issuer may temporarily place an authorization hold on your payment method.
A pending transaction does not necessarily mean that the payment has been permanently charged.
The release or completion of an authorization is controlled by the applicable financial institution or payment provider.
Declined Payments
A transaction may be declined for a number of reasons, including:
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Incorrect billing information
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Insufficient available funds
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Expired payment card
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Card restrictions
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Bank security checks
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Payment provider requirements
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Other issues determined by the card issuer
If your payment is declined, please verify the information entered at checkout or contact your bank or payment provider.
Billing Information
Customers are responsible for providing accurate billing information.
Incorrect billing details may prevent a transaction from being authorized or may result in additional verification.
If you notice an error after submitting your order, please contact us promptly.
Payment Security
Payment credentials may be handled directly by Shopify or other payment processors.
For your own security, please do not send complete credit or debit card numbers, security codes, passwords, banking credentials, or similar sensitive information to my store through email or customer support messages.
Duplicate Charges
If you believe the same order has resulted in more than one completed charge, please contact us.
Provide your order number and relevant transaction information so we can review the available records.
Your bank or card issuer may also be able to confirm whether an apparent duplicate is an actual charge or a temporary authorization.
Payment Confirmation
After a successful order, a confirmation may be sent to the email address supplied during checkout.
If you do not receive a confirmation message, check your spam or promotional folders before contacting customer support.
If you believe payment was completed but cannot locate an order confirmation, please contact us before placing another order.
Fraud and Transaction Verification
Orders may be subject to reasonable fraud-prevention and transaction-security measures.
If a payment or order cannot be reasonably verified, my store may delay processing, decline the transaction, or cancel the order.
Where an order is cancelled after payment has been collected, an applicable refund will generally be returned to the original payment method.
Taxes
Applicable sales tax and other legally required charges may be calculated during checkout based on the information available for the transaction.
The checkout page will display the applicable amount before payment is submitted.
Refunds
When a refund is approved under our Refund & Return Policy, the funds will generally be returned to the original payment method.
We normally cannot transfer an approved refund to an unrelated card, bank account, or alternative payment method.
Refund Processing Period
After my store processes an approved refund, the payment provider or financial institution may require additional time to post the credit.
Please allow approximately 5–10 business days for the refund to appear in your account.
Actual processing and posting times may vary depending on the payment method and financial institution.
Cancelled Orders
If an order is cancelled before fulfillment and payment has already been collected, an applicable refund will generally be initiated to the original payment method.
If an order has already been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.
Payment Disputes
If you notice an unfamiliar or incorrect transaction that you believe is connected to an order from my store, please contact us so we can review the transaction information available to us.
Customers should also contact their card issuer when necessary to protect their payment account.
Third-Party Payment Services
Some payment options may be provided by third-party companies.
When using one of these services, additional terms, privacy practices, verification procedures, or fees may apply according to the provider's policies.
Changes to Payment Methods
Available payment options may change from time to time because of provider availability, technical requirements, security considerations, or other operational factors.
The payment methods shown during checkout are the options currently available for the applicable transaction.
Contact Us About Payment Questions
For assistance with payment, billing, refunds, or transaction questions, please contact:
my store
220 Hollywood Ave
Bronx, NY 10465
United States
Phone: +1 347-749-0210
Email: support@flivelyorla.shop
Please include your order number when contacting us about a specific transaction.
Customer Service Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–5:00 PM
We will make reasonable efforts to respond to payment-related inquiries received during our regular support hours.